Privacy Policy
We value your privacy and are committed to protecting your personal information
At LuckyCore Lottery, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or participate in our lottery games and services.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, date of birth, address, email address, telephone number, government-issued identification details, and payment information.
- Account Information: Username, password, account preferences, and transaction history.
- Gameplay Information: Game selections, betting history, winnings, and participation patterns.
- Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
- Location Data: Geographic location to ensure compliance with regional gambling regulations.
2. How We Collect Information
We collect information through:
- Direct Interactions: Information you provide when creating an account, purchasing tickets, contacting customer support, or participating in promotions.
- Automated Technologies: Cookies, web beacons, tracking pixels, and other technologies that automatically collect data when you visit our website or use our app.
- Third Parties: Information from payment processors, identity verification services, and marketing partners.
3. How We Use Your Information
We use your information for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your account, processing transactions, and providing customer support. |
| Game Operations | Operating lottery games, processing ticket purchases, and distributing winnings. |
| Legal Compliance | Age verification, identity checks, anti-money laundering controls, and compliance with gambling regulations. |
| Security | Protecting against fraud, unauthorized access, and maintaining the integrity of our platform. |
| Marketing | Sending promotional materials, updates, and personalized recommendations (with your consent). |
| Analytics | Analyzing usage patterns to improve our services, user experience, and business operations. |
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contractual Necessity: Processing necessary to fulfill our contract with you when you use our services.
- Legitimate Interest: Processing in our legitimate interests, such as improving our services, preventing fraud, and marketing.
- Legal Obligation: Processing to comply with legal requirements, such as age verification and anti-money laundering laws.
- Consent: Processing based on your specific consent, such as for certain marketing communications.
5. Disclosure of Your Information
We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, identity verification, and customer support.
- Regulatory Bodies: Government and regulatory authorities as required by law, such as gambling commissions and financial regulators.
- Business Partners: Trusted partners for marketing, game operations, and analytics purposes.
- Corporate Transactions: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as a business asset.
We require all third parties to respect the security of your personal information and to treat it in accordance with the law.
6. Data Security
We have implemented appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- 256-bit SSL encryption for all data transmissions
- Secure payment processing systems
- Regular security assessments and penetration testing
- Access controls and authentication procedures
- Staff training on data protection practices
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
- The duration of your account with us
- The period required to comply with legal obligations (e.g., tax and gambling regulations)
- The period necessary to resolve disputes or enforce our agreements
After these periods, we will securely delete or anonymize your information.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: The right to request a copy of the personal information we hold about you.
- Rectification: The right to request correction of any inaccurate personal information.
- Erasure: The right to request deletion of your personal information in certain circumstances.
- Restriction: The right to request that we restrict processing of your personal information.
- Data Portability: The right to receive your personal information in a structured, commonly used format.
- Objection: The right to object to processing based on legitimate interests or direct marketing.
- Withdraw Consent: The right to withdraw consent where processing is based on consent.
To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. Cookies help us provide a more personalized experience and improve our website and services.
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
10. International Data Transfers
We primarily process and store your information within Australia. However, some of our service providers may be located in other countries, which means your information may be transferred to and processed in jurisdictions outside Australia.
When we transfer personal information outside Australia, we ensure appropriate safeguards are in place to protect your information and to ensure that transfers comply with applicable data protection laws.
11. Children's Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information as quickly as possible.
If you believe we might have collected information from a child, please contact us at [email protected].
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website and, where appropriate, sending you a notification.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Data Protection Officer:
Email: [email protected]
Mail: Data Protection Officer
LuckyCore Lottery
Level 23, 385 Bourke Street
Melbourne, VIC 3000
Australia
Phone: 1800 582 597
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.