Terms and Conditions 📝

Welcome to LuckyCore Lottery. These Terms and Conditions govern your use of our website, mobile application, and lottery services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

Please read these Terms carefully as they contain important information about your legal rights, remedies, and obligations.

1. Definitions

In these Terms, the following definitions apply:

• "We", "Us", "Our", "Company" refers to LuckyCore Lottery Pty Ltd, a company registered in Australia (ABN 12 345 678 901).
• "Services" means the lottery games, features, content, applications, and other services provided through our website or mobile application.
• "User", "You", "Your" refers to the person accessing or using our Services.
• "Account" means a registered account created by a User to access and use our Services.
• "Content" means all information, text, graphics, photos, videos, data, and other materials that appear on or through our Services.
• "Draw" means the process of randomly selecting winning numbers or symbols for a lottery game.

2. Eligibility

To use our Services, you must:

• Be at least 18 years of age;
• Be a resident of Australia;
• Have the capacity to enter into a legally binding agreement;
• Not be self-excluded or prohibited from gambling under Australian law;
• Not be acting on behalf of another person;
• Provide accurate and complete information when creating an Account.

We reserve the right to verify your age, identity, and eligibility at any time. If we discover that you are not eligible to use our Services, we may suspend or terminate your Account and forfeit any funds in accordance with applicable laws.

3. Account Registration and Security

3.1 Account Creation: To use certain features of our Services, you must create an Account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2 Account Security: You are responsible for:

• Keeping your account credentials (username, password) confidential;
• All activities that occur under your Account;
• Notifying us immediately of any unauthorized use of your Account or any other breach of security.

3.3 One Account Per Person: You may maintain only one Account. Creating or using multiple Accounts is prohibited and may result in the suspension or termination of all your Accounts.

3.4 Account Verification: We may require additional verification of your identity, age, and residency before allowing withdrawals or certain transactions. This may include providing government-issued identification, proof of address, and other documents.

4. Lottery Games and Rules

4.1 Game Rules: Each lottery game offered has specific rules, odds, and prize structures. These are detailed in the Game Rules section of our website. By participating in any game, you agree to abide by its specific rules.

4.2 Ticket Purchase: A valid lottery ticket purchase is only complete when:

• Your selection has been recorded in our system;
• Payment has been successfully processed;
• You have received a confirmation of your purchase.

4.3 Draws: All draws are conducted using certified random number generation technology under the supervision of independent auditors. Draw times are approximate and may be subject to change.

4.4 Results: The official results of all draws will be published on our website and app. In the event of any discrepancy between published results and official records, the official records shall prevail.

4.5 Prizes: Prize amounts are determined by:

• The specific game rules;
• The number of winning tickets;
• The prize pool allocation.

4.6 Claiming Prizes: All prizes must be claimed within the time period specified in the game rules. Unclaimed prizes will be handled in accordance with Australian lottery regulations.

5. Payments and Financial Terms

5.1 Deposits: You may deposit funds into your Account using the payment methods we accept. Minimum and maximum deposit limits may apply.

5.2 Withdrawals: You may request withdrawals from your available balance. Withdrawal requests are subject to:

• Identity verification requirements;
• Minimum and maximum withdrawal limits;
• Processing times based on the withdrawal method;
• Review for compliance with anti-money laundering regulations.

5.3 Transaction Fees: We do not charge fees for standard deposits or withdrawals. However, your payment provider may impose fees, which are your responsibility.

5.4 Currency: All transactions are processed in Australian Dollars (AUD).

5.5 Taxes: You are responsible for reporting and paying any applicable taxes on winnings as required by law.

5.6 Anti-Money Laundering: We maintain strict anti-money laundering procedures. We may:

• Verify the source of funds used for deposits;
• Limit or block transactions that appear suspicious;
• Report suspicious activities to relevant authorities.

6. Responsible Gaming

6.1 Commitment: We are committed to promoting responsible gaming and helping to prevent compulsive gambling behavior.

6.2 Self-Limitation Tools: We provide tools to help you manage your gaming activity, including:

• Deposit limits;
• Loss limits;
• Session time limits;
• Temporary time-outs;
• Self-exclusion options.

6.3 Self-Exclusion: If you wish to self-exclude from our Services, you may do so through your Account settings or by contacting customer support. Self-exclusion periods are binding and cannot be reversed during the specified period.

6.4 Support Resources: If you or someone you know may have a gambling problem, we encourage seeking help from professional support services such as Gambling Help Online (1800 858 858) or visiting www.gamblinghelponline.org.au.

7. Prohibited Activities

When using our Services, you must not:

• Use our Services for any illegal purpose;
• Create multiple Accounts;
• Provide false or misleading information;
• Use VPNs or other methods to disguise your location;
• Engage in fraudulent activities, including payment fraud;
• Attempt to manipulate games or their outcomes;
• Use automated systems or software to interact with our Services;
• Exploit technical vulnerabilities or errors;
• Harass, threaten, or abuse our staff or other users;
• Share account access with others;
• Use our Services on behalf of another person;
• Transfer, sell, or acquire Accounts;
• Engage in money laundering or other financial crimes.

Violation of these prohibitions may result in immediate termination of your Account, forfeiture of funds, and potential legal action.

8. Intellectual Property Rights

8.1 Our Intellectual Property: All content, features, and functionality of our Services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the design, selection, and arrangement thereof, are owned by us, our licensors, or other providers and are protected by copyright, trademark, patent, and other intellectual property laws.

8.2 Limited License: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms.

8.3 Restrictions: You may not:

• Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from our Services;
• Use our trademarks, service marks, or other materials without our express written consent;
• Remove any copyright, trademark, or other proprietary notices from our Services;
• Frame or mirror any part of our Services without our prior written authorization.

9. Limitation of Liability

9.1 Disclaimer of Warranties: Our Services are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

9.2 Technical Issues: We do not guarantee that our Services will be uninterrupted, timely, secure, or error-free. You acknowledge that technical problems or changes in third-party systems may temporarily prevent access to or use of our Services.

9.3 Limitation of Liability: To the maximum extent permitted by applicable law, in no event shall we, our directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use our Services;
• Any conduct or content of any third party on our Services;
• Any unauthorized access to or use of our servers and/or any personal information stored therein;
• Any interruption or cessation of transmission to or from our Services;
• Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Services;
• Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through our Services.

9.4 Statutory Rights: Nothing in these Terms shall affect any statutory rights that you cannot contractually agree to alter or waive, and that are applicable to you as a consumer.

10. Indemnification

You agree to defend, indemnify, and hold harmless us, our affiliates, licensors, and service providers, and our and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of our Services, including, but not limited to, any use of our Services' content, services, and products other than as expressly authorized in these Terms.

11. Termination

11.1 Termination by You: You may terminate your Account at any time by contacting customer support. Upon termination, you must withdraw any available funds from your Account.

11.2 Termination by Us: We may terminate or suspend your Account and bar access to our Services immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including but not limited to a breach of these Terms.

11.3 Effect of Termination: Upon termination, your right to use our Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and, where appropriate, via email. Your continued use of our Services after such modifications constitutes your acceptance of the revised Terms.

It is your responsibility to review these Terms periodically for changes. If you do not agree to the modified terms, you should discontinue your use of our Services.

13. Governing Law and Dispute Resolution

13.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law provisions.

13.2 Dispute Resolution: Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be resolved as follows:

• We encourage you to first contact us directly to seek an amicable resolution;
• If the dispute cannot be resolved directly, it shall be referred to mediation under the Mediation Rules of the Australian Disputes Centre;
• If the dispute remains unresolved 60 days after referral to mediation, it shall be submitted to the exclusive jurisdiction of the courts of Victoria, Australia.

14. Miscellaneous

14.1 Entire Agreement: These Terms, together with the Privacy Policy and any other legal notices published by us on our Services, shall constitute the entire agreement between you and us concerning our Services.

14.2 No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of ours.

14.3 Severability: If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

14.4 Assignment: These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by us without restriction.

14.5 Force Majeure: We will not be liable for any delay or failure to perform any obligation under these Terms where the delay or failure results from any cause beyond our reasonable control, including acts of God, labor disputes, or other industrial disturbances, electrical or power outages, utilities or telecommunications failures, earthquakes, storms, or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.

15. Contact Information

If you have any questions about these Terms, please contact us at:

Email: [email protected]
Mail: Legal Department
LuckyCore Lottery
Level 23, 385 Bourke Street
Melbourne, VIC 3000
Australia
Phone: 1800 582 598